This Privacy Policy sets out what personal information are collected and how it is used complying with the Personal Data Protection Act 2012 (PDPA). By visiting, registering as a user or making a purchase on our CHG website, you agree that we may collect, store, process, disclose and use the data collected from you for the purposes of processing your request and delivering your Goods.


When you purchase something from our store, as part of the buying and selling process, we collect the personal information you provide such as your name, contact details, address, email address and payment information.

When you browse our store, we automatically receive your computer’s internet protocol (IP) address or if you have accessed our website from a mobile device, we may receive information about your location and your mobile device. This helps us to understand you more so we can enhance your online experience.

With your permission, we may also send you emails about our store, newly released products, marketing campaigns as well as other updates pertaining to our products and services.


When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, you consent to our collection of data and usage for that specific purpose only.

We will seek your expressed consent for the collection, storing and usage of your personal information for secondary purposes such as electronic marketing.

You may choose to withdraw your consent for us to contact you or for the continued collection, use or disclosure of your information, at any point in time. Kindly contact us at [email protected] or write to us at Cheong Hock Guan Water Heater Centre Pte Ltd, 60 Paya Lebar Road #04-17 Paya Lebar Square Singapore 409051.


We will take reasonable steps to protect your personal information against unauthorised disclosure. However, we may disclose your personal information if we are required by law to do so or if you violated our Terms of Service.

In the event of a business merger or acquisition, your information may also be transferred to the new owner for the purpose of continuing our services to you.


In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.


To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

You are advised to protect against unauthorised access to your password and computer by logging out when you finish browsing on a shared computer.


A cookie is a small data placed on your computer when you visit certain websites. Like most websites, we use cookies to remember you and understand your preferences better so we can customise and enhance your online experience with us.

You may choose to disallow cookies under your browser’s options but this may delay or affect some pages from displaying correctly or restrict some functionality of the website.

CHG is not responsible for the Personal Data policies (including Personal Data protection and cookies), content or security of any third party websites linked to the CHG website.


CHG products and services are not directed to minors or persons under the age of consent. We do not knowingly collect personal information from minors and persons under the age of consent.

If you are a minor or under the age of consent, you may only browse and make purchases on CHG website with the involvement of a parent or guardian.

If you are a parent or guardian and suspect that your child or a minor has provided personal information to CHG, please contact us at [email protected] and request that we remove them from our database.

CHG will not be liable for any collection, storing, usage and disclosure of personal information of minors or persons under the age of consent.


CHG reserves the right to make changes to the Privacy Policy at any point in time. Any changes to the Privacy Policy will take effect immediately after the update to the website. You agree to be bound by the prevailing terms of the Privacy Policy as updated from time to time.


For any queries relating to your Personal Information or about our Privacy Policy, you may contact the designated DPO at 67498885 or [email protected] or mail to us at:
Cheong Hock Guan Water Heater Centre Pte Ltd,
60 Paya Lebar Road #04-17 Paya Lebar Square S409051

Attention: Customer Service Department